How to report a mistake
Send the link to the firm's page that shows the correct figure through the contact page. Firms can do the same. A correction backed by the firm's own document is usually checked and published the same working day.
How corrections are shown
When a firm changes a rule, the old and new value appear in the change log on that firm's profile with the date we recorded it. When we got a figure wrong ourselves, the profile is fixed and a guide that relied on it carries a dated note saying what was corrected. We do not silently rewrite a figure that readers may have relied on.
What we do not change
Nobody can pay to have a change log entry, a review or a correction removed. A firm that disputes a reading of its terms can send its document, and if our reading was wrong we say so publicly.
Latest logged changes
The most recent rule changes we logged across all firms are listed below.